Fifteen Days Money back Guarantee Return Policy.
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within 15 days of receiving your purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Galaxy Design, keeping the following in mind:
If you purchased your merchandise through a “Buy Three, Get one Free” or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase
You should return the item to us within 15 days of your purchase date.
. We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable.
. Shipping and Handling Fees are Non Refundable.
. Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
. Special orders including crystal hardware, Special colors are none returnable.
What is the cancellation policy for custom drapes?
Galaxy Design is committed to providing an outstanding experience for its clients.
Each custom drapery project consists of 3 stages:
1- The Design Fee – (does not apply to hardware only purchases) This covers the Professional Design Consultation, plus a certain number of allocated Designer’s hours to prepare a customized Elegant Drapery Design presentation.
Customized design presentation Includes:
Designer selected fabric pallets
Computer generated design ideas
Fabric and Hardware samples
This fee is non-refundable but will be depreciated against the total costs at the completion of the project. Note: Should the client choose to purchase hardware only, up to 50% of the design fee may apply toward purchase with a seven hundred fifty dollar minimum order.
2- Order writing: Any order may be cancelled free of charge at any time prior to orders being written.(usually between 24-72 hours from the time you ordered)
All fabric and hardware orders are written and all orders for these items are placed within 72 hours after the design consultation. Any changes made after the orders are written will be subject to a 30% restocking fee for all the items that were ordered.
Please call 213-624-2120 as soon as possible if you need to cancel or make a change to your order.
3- Fabrication: Any changes, made after fabrication has begun, will be subject to the full, original cost plus the cost of alterations.
Terms and Conditions
This Agreement is between Galaxy Design and you the “Customer”. This Section sets forth the terms and conditions which apply to the use by you of Galaxy Design Sites (as defined below) and any other subscription product or service offered for sale by Galaxy Design and/or its affiliates (collectively, “Galaxy Design “). The right to use any product or service offered by Galaxy Design is personal to you and is not transferable to any other person or entity. Galaxy Design reserves the right to make changes to the Galaxy Design sites, policies, and these Terms at any time without notice.
Our standard ground shipping takes from 5 to 10 business days within the continental United States. For international orders, we ship via EZ Worldwide Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.
2. Cancellation Policy.
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we may be unable to cancel an order after submitted depending on the products point in production upon cancellation. Please order carefully.
3. Ready made drapery packages, Home Accessories & Hardware.
We make every effort to ensure that items from our Home Accessories and Hardware Catalogue arrive at their destination in perfect condition. However, all shipments should be inspected upon arrival and any damages reported to our office within 3 days so that we can file a claim with the shippers and arrange for replacement merchandise to be sent out as soon as possible. Damaged cartons should be saved until the claim is settled.