ELEGANT DRAPERY PACKAGES 100% CUSTOMER SATISFACTION GUARANTEE.
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused item purchased from us for any reason within 15 days of receiving your purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Galaxy Design, keeping the following in mind:
If you purchased your merchandise through a “Buy Three, Get one Free” or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase
- You should return the item to us within 15 days of your purchase date.
- Drapery hardware that is purchased from our clearance sections are non returnable and can not be exchanged (Sales are final) Once purchase is placed items will be removed from our website.
- We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable.
- Shipping and Handling Fees are Non Refundable.
- Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
- Special orders including crystal and gem hardware, special colors are non returnable and can not be canceled. Once order is placed it will go into custom production, therefore they can not be canceled once the order is placed.
CUSTOM DRAPERY 100% SATISFACTION GUARANTEE
To avoid this issue, we will provide you with clear and easy to follow measuring diagrams.
If you find that your measurements were slightly off don’t fret! We will work with you to find the best solution.
There are many solutions that we can provide you with depending on your situation.
For the most part drapes can be altered, however if the issue can not be corrected with simple resizing, we will replace or remake the product in the right size and give you up to a 50% discount.
Most of our customers find it easy to do the installation themselves. We have done everything possible to simplify the process for you and if you have access to a cordless drill, this installation is as easy as hanging a picture.
All of our hardware items have predrilled holes and include all the screws, anchors and everything that you need for installation. We also provide illustrated easy to follow diagrams and links to instructional videos. If you need further help, phone support during installation is only a call away. We even install the drapery hooks into your drapes so once your hardware is up, the drapes simply slip into the back of the scroll wires and valances are draped over the hardware. This option is the least costly way to get your drapery project completed.
If you are still hesitant to take on the installation yourself, the best candidate for doing your installation would be any handyman or local installer, who has helped you around the house with small fixes in the past. He can handle the job and his rates will most likely be the best available since he knows your home and has worked with you already.
If you don’t work with a handyman and still need an installer referred to you, please let us know and we will search our database for a professional installer in your area who is familiar with our products and will be able to help you.
- All Products have passed a 7 step quality inspection
. All products are packaged and labeled for quality delivery . Limited life time warranty on all products (Paint discoloration, Hardware and fabric defects) We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused item purchased from us for any reason within 15 days of receiving your purchase . We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable. . Shipping and Handling Fees are Non Refundable . Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
- Special orders including crystal hardware, Special colors are none returnable.
Below you can view the terms of our limited lifetime warranty. If you would like more information, please don’t hesitate to reach out to us. Questions? Contact: 213-624-2120
LIMITED LIFETIME WARRANTY
We provide a limited lifetime warranty (the “Warranty”) on the product against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function) under normal use and for as long as the original retail purchaser owns the product. If your product is defective during the warranty period, we will repair or replace the defective product. This shall be your sole remedy under this Warranty. The Warranty is extended to the original retail purchaser only, is non-transferable, and only applies to custom-made products.
The Warranty does not cover:
- Defects that result from abuse, misuse, normal wear and tear, accidents, alterations, exposure to the elements, excessive humidity, or failure to follow use and care instructions. Examples of normal wear and tear include, but are not limited to: fraying of fabrics, loss of color intensity, exposure to salt air, damage from insects or pets, normal fading from sunlight.
- Any moving parts and/or motorized products;
- Any condition or damage resulting from removal of the product or reinstallation in the same or any other window or application.
- Products unusable by reason of incorrect measurements or improper assembly or installation not in accordance with product installation instructions provided by manufacturer and/or Galaxy design
- Shipping costs, costs of removal, re-measuring and re-installation.